Using Appbot
Last modified on Fri 09 Jul 2021

We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better. - Jeff Bezos

What's Appbot?

Appbot is a tool for collecting and monitoring user app reviews and ratings.

How to use Appbot

  1. Log in to the Appbot account and click on Manage Sources in the navigation bar.
  2. Choose an app from the sources list (Note: if you can't find the app you are looking for in the Sources list, you can add it manually)

A page containing reviews, ratings and other statistics for the chosen app should open. There you can find many filtering and analysis options for user reviews and ratings:

Appbot reviews

How to integrate Appbot with Slack

Among other options, Appbot can automatically send Google Play and App Store reviews to Slack (and other apps/services as well), making it easier to monitor user reviews.

Setting up a Slack integration for an Appbot account takes only a few minutes:

  1. Log in to the Appbot account and click on Manage Sources in the navigation bar.
  2. In the sources list, find the app you want to integrate with Slack and click on the "+" button under the Integrations column. (Note: if you can't find the app you are looking for in the Sources list, you have to add it)
  3. Find Slack and click on the Add Integration button.
  4. Click Add to Slack.
  5. Sign in to your Slack account.
  6. Choose which channel you would like Appbot to send the reviews to and click Allow.
  7. Choose which reviews you would like sent to Slack (e.g. weekly summaries, individual reviews, specific star ratings, countries, etc.).
  8. Click Save once you’re done.

Congrats, you’ve set up your Slack integration! :)

Depending on your needs, you can easily set up filtering of the reviews you send to Slack, e.g. by star rating, country/language or topic.

The reviews sent to Slack contain quick links so that you can reply to user reviews quickly and easily.

Here is an example of a review sent to Slack:

Appbot review message in Slack


Appbot review message in Slack

Image downloaded from dilbert.com: 11-12-07 by Scott Adams