Moderated usability testing
Last modified on Tue 19 Dec 2023

A qualitative and evaluative research method.

Moderated usability testing is a valuable way to capture honest and real-time feedback from a customer or potential customer. You should encourage the participant to provide beliefs about a product or service out loud as they navigate through a series of tasks or objectives.

By moderating the session, you and/or other researchers can effectively guide the participants and ensure that they are staying focused on the task at hand while not losing sight of the objective or task. In the end, you should be able to derive unique insights based upon oral or written feedback from the user or intuition based upon how they executed their tasks.

In moderated usability testing, you guide participants through specific tasks and scenarios while observing their actions, listening to their feedback, and asking follow-up questions.

It's a bit like having a conversation with the user as they explore and provide insights on what works well and what needs improvement.

Test Run

Before the official user sessions, it's crucial to conduct a test run to identify any smaller issues and possible improvements. Simulate the test in Infinum’s offices or via a video call. The participants should ideally include the user, the facilitator, and the observer.

Moderating sessions

A google drive folder with templates and examples of usability testing interview guides → LINK

Template for prep email to send to your participants → LINK