Infinum has joined Infobip’s partner network, enabling our clients to tap into industry-leading omnichannel engagement tools.
Securing customer engagement in today’s digitally overloaded world has become both increasingly challenging – and increasingly essential. With people accustomed to solving problems, getting support, or communicating with brands through digital channels, businesses must meet them where they are, at just the right time. To do so, they need communication solutions that are not only innovative, but also seamlessly integrated into their products.
We’re happy to announce that our clients now have access to precisely those kinds of solutions – thanks to a strategic partnership with Infobip. Infinum has joined Infobip’s partner network as an official integration partner.
Driving engagement across industries
Besides being Croatia’s first unicorn, Infobip is a globally recognized leader in cloud communications. It provides businesses with a comprehensive omnichannel platform for customer engagement, covering SMS, WhatsApp, RCS, email, voice, and virtually every communication channel in use today. Add AI and NLP capabilities to the mix, and you get next-level tools that enable personalized, conversational experiences capable of transforming how businesses interact with their customers.
From AI-powered chatbots on WhatsApp to 2FA, Infobip’s solutions are widely adopted across industries. Any business looking to improve digital communication can benefit from giving their customers that well-timed nudge along the customer journey.
Recognized by Gartner, IDC, and other industry analysts, Infobip’s platform is trusted by some of the world’s largest companies – including Uber, Vodafone, IBM, and Costco – to manage large-scale customer communications, notifications, and marketing campaigns.
Through this partnership, we’ll be able to integrate Infobip’s technology into our clients’ applications, enabling them to harness the same capabilities.
“Best creative solutions based on the Infobip product stack are built with partners like Infinum. With Agentic AI on the rise, I am very excited to see where the CX journey will take us next. Infinum, with its vast experience in building tailor-made digital products, is perfectly positioned to explore the art of the possible,” said Aleksandar Daić, Regional Head of Partnerships at Infobip.
From AI-powered chatbots on WhatsApp to in-app messages, push notifications, and two-factor authentication, Infobip’s solutions are widely adopted across industries. Whether in retail, e-commerce, travel, or tech, any business looking to improve digital communication (so essentially any business) can benefit from giving their customers that well-timed nudge along the customer journey.
Infinum x Infobip – exciting opportunities ahead
As the largest Croatian digital product development agency, we partner with companies worldwide to build digital solutions that engage users and drive tangible results. By integrating Infobip’s advanced messaging solutions directly into our clients’ products, we can deliver a seamless, end-to-end customer journey.
“Our goal is to build digital products that people love using – and that includes how they communicate,” said Željko Plesac, Infinum’s Partnerships Director. “Infobip’s tools help us bring that extra layer of relevance and immediacy to every interaction.”
This partnership makes sense on multiple levels. Infobip’s global reach and proven expertise in omnichannel engagement complement our 20 years’ worth of experience in designing and developing scalable digital solutions.
Beyond a shared Croatian heritage and the first three letters in our names, we now also share a mission: empowering businesses worldwide with cutting-edge communication tools that enhance user experience and drive business growth.