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		<title>Author at Infinum</title>
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		<description>Building digital products</description>
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					<url>19265734https://infinum.com/uploads/2025/05/infinumcom_Website_UI_layer_decomposed_reminiscent_of_Figma_log_b02c4e03-c4a2-4fa4-8824-3f1d45d3ecdc.webp</url>
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				<title>Figma Sites: Bold Move, Half-Built Future</title>
				<link>https://infinum.com/blog/figma-sites-bold-move-half-built-future/</link>
				<pubDate>Tue, 13 May 2025 14:24:43 +0000</pubDate>
				<dc:creator>Bojan Bajić</dc:creator>
				<guid isPermaLink="false">https://infinum.com/?p=19265734</guid>
				<description>
					<![CDATA[<p>New website builder promises to unify design and web publishing in a single workflow. But does it deliver on that promise?</p>
<p>The post <a href="https://infinum.com/blog/figma-sites-bold-move-half-built-future/">Figma Sites: Bold Move, Half-Built Future</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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	<strong><strong>Figma’s new website builder promises to unify design and web publishing in a single workflow. But does it deliver on that promise — or just stir up another layer of design-tool hype?</strong></strong></p></div>	</div>

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	In a move that sent ripples across design Twitter (and a few Slack channels), Figma recently launched <strong><a href="https://www.figma.com/sites/" target="_blank" rel="noreferrer noopener nofollow">Sites</a>, a no-code website builder</strong> integrated directly into its design platform.</p></div>	</div>

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	The pitch? <strong>Design, prototype, and publish </strong>a fully responsive site — without leaving the tool you already live in. It’s a bold step into territory once reserved for Webflow, Framer, and the increasingly blurred line between design and development.</p></div>	</div>

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	This isn’t just a new feature. It’s part of a broader trend: design tools are no longer content with the design phase. They’re chasing the entire product lifecycle, pushing deeper into the workflows traditionally owned by engineers. Figma Sites is the latest, and arguably boldest, expression of that ambition.</p></div>	</div>

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	The Good: Vision, Velocity, and a Taste of the Future</h2></div>	</div>

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	Out of the box, Figma Sites delivers <strong>a visually impressive experience.</strong> You get responsive layout controls with multi-breakpoint editing, prebuilt templates, drag-and-drop site blocks, and interactive components — all in the familiar Figma interface. You can even <strong>publish your site live </strong>to the web with a<strong> </strong>custom domain, no dev team required. </p></div>	</div>

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	For solo designers, personal portfolios, and internal teams, it’s a compelling offering. The time-to-launch is absurdly short, and the<strong> learning curve is basically zero </strong>for anyone already fluent in Figma. It’s also a win for those tired of bouncing between Figma, Miro, Webflow, and Google Docs just to get a concept online.</p></div>	</div>

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	The Bad: Pretty on the Surface, Beta Under the Hood</h2></div>	</div>

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	But spend a few hours with Sites, and the cracks start to show. First, the underlying code structure is what some would call <strong>“div soup”</strong> — a mess of non-semantic HTML that undermines accessibility and long-term maintainability. There’s <strong>no way to export the code </strong>or host it elsewhere, meaning you’re effectively <strong>locked into Figma’s ecosystem.</strong>That’s a serious red flag for developers and anyone who’s been burned by vendor lock-in before.</p></div>	</div>

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	Critically, Sites doesn’t support dynamic content, form handling, or any kind of CMS — features that are standard in tools like Webflow. Without those, Sites can’t support anything beyond static pages. Add in performance glitches, UI crashes, and missing polish, and it becomes clear this is still <strong>beta software wearing a production-ready badge.</strong></p></div>	</div>

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	Then there’s the community reaction. While many users are intrigued, there’s growing frustration that Figma prioritized this launch over long-requested updates to prototyping and collaboration. As one user put it: “Cool, but can we fix Smart Animate first?”</p></div>	</div>

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	<br />
<strong>The Adobe Shadow: Shareholders, Speed, and Strategic Pressure</strong></h2></div>	</div>

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	It’s impossible to look at this release without seeing it in the shadow of the <strong>failed Adobe acquisition</strong>. After a high-profile deal that was set to reshape the design software industry fell through due to regulatory scrutiny, Figma has been left to prove — to both users and shareholders — that it can grow on its own.</p></div>	</div>

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	And that’s where Sites starts to feel less like a fully formed product and more like a strategic push to accelerate monetization and market expansion. Shipping a high-visibility feature like Sites sends a message: <strong>Figma isn’t standing still.</strong> But it also exposes cracks in the foundation. Instead of doubling down on refining its already market-dominant design tools, Figma seems to be stretching itself thin in an effort to look bigger, faster.</p></div>	</div>

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	There’s a real sense that this isn’t just about product vision — it’s about <strong>optics, positioning, and pressure </strong>to prove post-Adobe independence. Whether that leads to meaningful innovation or a wave of half-baked features remains to be seen.</p></div>	</div>

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	Designers React: Curious, Cautious, and a Little Confused</h2></div>	</div>

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	Despite its flaws, Figma Sites has struck a chord with parts of the design community. Indie creators are already using it to launch sleek personal pages. Internal teams at startups and agencies see real value in using Sites for prototypes, internal tools, and marketing experiments. In those contexts, where the bar for accessibility and code quality is lower, the appeal is obvious.</p></div>	</div>

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	But few see it as ready for client-facing work. Enterprise teams and developers are unlikely to embrace a tool that doesn’t support code handoff, proper CMS integration, or performance tuning. For now, <strong>Figma Sites feels like a sidekick tool</strong> — useful, but not yet mission-critical.</p></div>	</div>

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	Competitors Shouldn’t Panic — Yet</h2></div>	</div>

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	On paper, Figma now <strong>competes directly with Framer and Webflow.</strong> But feature-for-feature, it’s not a fair fight. Framer offers a more robust CMS, cleaner code output, and greater production readiness. Webflow remains the gold standard for designers who want full control, dynamic content, and semantic markup — without touching a line of code.</p></div>	</div>

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	<strong>Figma’s competitive advantage isn’t just its feature set — it’s its massive, loyal user base.</strong></p></div>	</div>

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	Millions of designers already live in Figma. By adding publishing to the mix, Figma introduces tool consolidation as a differentiator. Even if Sites can’t beat Framer or Webflow today, its sheer convenience could reshape how teams approach early-stage design and prototyping.</p></div>	</div>

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	Looking Ahead: The Roadmap That Could Change Everything</h3></div>	</div>

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	If Figma commits to evolving Sites into a fully capable platform, <strong>it has enormous potential</strong>. Imagine semantic HTML output with accessibility baked in, a CMS built natively for designers, AI-generated code blocks, exportable handoff-friendly code, and performance insights built into the canvas. Add deeper integration with tokens and design systems, and suddenly Sites stops being an MVP and becomes an actual workflow hub.</p></div>	</div>

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	That’s a big “if,” but not outside the realm of possibility. Figma has a <strong>track record of improving </strong>rapidly post-launch. If they can keep momentum — and not just rush to ship headlines—they might just build something game-changing.</p></div>	</div>

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	A Cautious Bet on a Promising Future</h3></div>	</div>

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	Figma Sites seems to be more than a feature — it’s a statement of intent. It shows where the industry is headed: tighter loops, fewer tools, faster launches. But as of today, it’s not the Framer or Webflow killer some might wish it to be. It’s a sleek, <strong>undercooked beta</strong> that works best for prototypes, portfolios, and internal tools—not serious, client-ready websites.</p></div>	</div>

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	Still, there’s something thrilling about what it hints at. And in a market where every tool is trying to do everything, Figma’s vision — if properly executed — could redefine what “designing for the web” means.</p></div>	</div>
</div>
</div>		</div>
	</div><p>The post <a href="https://infinum.com/blog/figma-sites-bold-move-half-built-future/">Figma Sites: Bold Move, Half-Built Future</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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				<title>New CarPlay Update Shapes the Future Driving Experience</title>
				<link>https://infinum.com/blog/new-carplay-update/</link>
				<pubDate>Wed, 14 Feb 2024 12:27:13 +0000</pubDate>
				<dc:creator>Bojan Bajić</dc:creator>
				<guid isPermaLink="false">https://infinum.com/?p=50517</guid>
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					<![CDATA[<p>As automakers, software developers, and users eagerly await the new CarPlay update, we take a look at the possibilities and the challenges it presents.</p>
<p>The post <a href="https://infinum.com/blog/new-carplay-update/">New CarPlay Update Shapes the Future Driving Experience</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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	<strong>As automakers, software developers, and users eagerly await the new CarPlay update, we take a look at the exciting possibilities and the challenges that it presents to the automotive industry. </strong></p></div>	</div>

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	In the past decade, in-vehicle technology has gone through a massive evolution, and Apple’s CarPlay has already played a key role in this journey. Starting out as just a simple interface for accessing phone applications while driving, CarPlay has now become an integral part of the automotive experience.&nbsp;</p></div>	</div>

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	The upcoming next-generation CarPlay is set to debut in 2024. Judging by the announcements, it will be another big leap forward – Apple is promising an even deeper integration into vehicle functions and more personalized user experiences.</p></div>	</div>

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	While we await the launch of the new CarPlay update, we explore the potential UX and engineering challenges and opportunities likely to arise in this next phase of CarPlay&#8217;s evolution. We’ll also take a look at some broader trends likely to influence its future development.</p></div>	</div>

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	New CarPlay update brings features galore</h2></div>	</div>

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	The array of innovative features announced for the new CarPlay update goes far beyond the traditional scope of in-car infotainment systems. <a href="https://www.macrumors.com/2024/01/25/ios-17-4-next-generation-carplay/" target="_blank" rel="noreferrer noopener">According to MacRumors</a>, this update will include eight new apps, each designed to enhance the interaction between the driver and the vehicle. </p></div>	</div>

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	The apps range from Auto Settings, managing paired iPhones and allowing for the adjustment of vehicle settings, to Car Camera, displaying the vehicle&#8217;s rear-view camera feed. Other notable additions include Charge for electric vehicles, Climate for accessing a vehicle&#8217;s climate controls within CarPlay, and Tire Pressure for monitoring the air pressure of each tire.</p></div>	</div>

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	These advancements mark a shift in CarPlay&#8217;s role. Marketed as <a href="https://www.apple.com/ios/carplay/">the ultimate iPhone experience</a> for the car, they present a transition from a mere interface for phone apps to a more comprehensive vehicle control system. This evolution will likely present unique opportunities and challenges in both UX and engineering realms, potentially reshaping the way drivers interact with their vehicles.</p></div>	</div>

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	UX challenges and opportunities</h2></div>	</div>

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	Adapting UX design for diverse vehicle interfaces</h3></div>	</div>

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	As Apple CarPlay expands into <a href="https://infinum.com/blog/my-porsche-app-carplay/" target="_blank" rel="noreferrer noopener">various vehicle models</a>, one of the main challenges is designing a user interface that adapts to different screen sizes and layouts while maintaining consistency and familiarity. This requires a flexible design approach that takes into consideration various form factors without compromising on usability and aesthetic appeal.</p></div>	</div>

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	Enhancing user interaction</h3></div>	</div>

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	To ensure a safe and efficient user experience, it’s very important to strike a balance between touchscreen and voice command functionalities. The next generation of CarPlay could further refine this balance, offering more intuitive and accessible ways of interaction. Customization and accessibility will also be key, allowing users to tailor their driving experience according to their preferences and needs.</p></div>	</div>

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	Integrating with vehicle-specific features</h3></div>	</div>

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	Integrating Apple CarPlay with different car systems comes with its own set of challenges, as each vehicle brings a unique set of features and limitations. However, this also opens up opportunities for creating more personalized and immersive customer experiences where CarPlay works seamlessly with the vehicle&#8217;s native capabilities.</p></div>	</div>

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	Engineering challenges and innovations</h2></div>	</div>

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	Software integration with vehicle hardware</h3></div>	</div>

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	Achieving compatibility with the diverse electronics of various vehicle models is a considerable engineering feat in itself. This requires managing real-time data from vehicle sensors and creating a platform that is both robust and adaptable to different hardware configurations.</p></div>	</div>

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	Ensuring security and privacy</h3></div>	</div>

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	With connected vehicles, protecting user data becomes even more important. The engineering team must maintain high functionality while implementing robust security measures to prevent any data breaches. Balancing these two aspects is crucial both for user trust and system reliability.</p></div>	</div>

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	Future-proofing and scalability</h3></div>	</div>

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	Future-proofing CarPlay design involves keeping an eye on the advancements in vehicle technology and ensuring scalability across different car models and manufacturers. This requires a forward-thinking approach, where the system is built not just for the present but also adaptable for future innovations.</p></div>	</div>

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	Embracing emerging trends and technologies</h2></div>	</div>

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	We can’t talk about CarPlay’s future possibilities without considering the broader technological and automotive trends likely to influence it. In the very near future, we might be seeing some groundbreaking features in the car industry.&nbsp;</p></div>	</div>

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	Integration with electric and autonomous vehicles</h3></div>	</div>

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	As the automotive industry is progressively shifting towards electric and autonomous vehicles, CarPlay&#8217;s role will probably evolve even further. Integrating with systems like advanced battery management and charging will be even more important for electric vehicles. And as autonomous driving technologies advance, CarPlay could take the lead role in the driverless experience, focusing more on entertainment, productivity, and vehicle control aspects.</p></div>	</div>

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	Advanced personalization through AI</h3></div>	</div>

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	Artificial intelligence could easily be another avenue for enhancing CarPlay&#8217;s capabilities. With the help of <a href="https://infinum.com/artificial-intelligence/agent-development/" id="https://infinum.com/artificial-intelligence/agent-development/" target="_blank" rel="noreferrer noopener">agentic AI</a>, CarPlay could learn from user behaviors, preferences, and patterns to make the user experience more tailored and intuitive. This could include personalized media recommendations or adaptive control layouts based on preferences and driving habits. </p></div>	</div>

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	Augmented reality interfaces</h3></div>	</div>

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	The integration of AR into CarPlay could revolutionize the way drivers and passengers interact with their vehicles. AR could be used for dynamic navigation displays, safety feature enhancements, and even entertainment, providing a more immersive and interactive experience.</p></div>	</div>

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	Connectivity and IoT Integration</h3></div>	</div>

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	As the Internet of Things continues to expand, CarPlay&#8217;s potential for connectivity with other devices and home systems could grow. This integration could enable seamless control and monitoring of smart home devices or even interaction with urban infrastructure for real-time traffic and parking solutions.</p></div>	</div>

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	The road ahead for CarPlay</h2></div>	</div>

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	>
	By leaning into new technologies and trends while navigating the associated challenges, CarPlay could easily not only enhance vehicle functionality but also redefine the relationship between drivers, passengers, and their vehicles.</p></div>	</div>

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	>
	For automakers and OEMs, CarPlay’s evolution is not just another tech upgrade but a strategic factor that influences how they design and market their vehicles. As we anticipate its debut in 2024, it&#8217;s clear that the CarPlay experience will continue to be a key driver in the industry&#8217;s journey toward more connected, personalized, and intelligent vehicles.</p></div>	</div>
</div>
</div>		</div>
	</div><p>The post <a href="https://infinum.com/blog/new-carplay-update/">New CarPlay Update Shapes the Future Driving Experience</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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				<image>
					<url>7877https://infinum.com/uploads/2020/11/physical-store-digital-transformation-0.webp</url>
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				<title>5 Ways Physical Stores Integrate Technology</title>
				<link>https://infinum.com/blog/physical-store-digital-transformation/</link>
				<pubDate>Fri, 09 Oct 2020 14:10:00 +0000</pubDate>
				<dc:creator>Bojan Bajić</dc:creator>
				<guid isPermaLink="false">https://infinum.com/the-capsized-eight/physical-store-digital-transformation/</guid>
				<description>
					<![CDATA[<p>Because building a webshop is not the only way to take a brick-and-mortar store to the world of digital.</p>
<p>The post <a href="https://infinum.com/blog/physical-store-digital-transformation/">5 Ways Physical Stores Integrate Technology</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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	As online shopping continues to soar in 2020, the knock-on effect is the closure of more and more brick-and-mortar stores. In 2019, more than 9,300 physical stores were closed, up 59% from the total recorded in the previous year.</p></div>	</div>

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	As if this wasn’t enough, the pressure to add an online component became all the more pronounced with COVID-19 and the subsequent lockdowns, <a href="https://infinum.com/blog/COVID-19-digital-transformation/">which forced retailers to go online</a> to survive.</p></div>	</div>

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	5 ways physical retailers can enrich the purchasing experience with technology</h2></div>	</div>

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	There are many different ways retailers can <a href="https://biz30.timedoctor.com/outsourcing-software-development/">undergo a digital makeover</a> to offer more convenient ways to shop and improve the overall customer experience, and their common denominator is the integration of technology.</p></div>	</div>

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	1. Nourishing loyalty with brand apps</h3></div>	</div>

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	Loyalty programs focus on creating a long-term relationship between brands and their customers through special incentives, discounts or rewards.</p></div>	</div>

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	Home Depot is one of the brands that has successfully managed to fuse the physical store and the online platform. Based in the U.S, the home store leverages its Pro Xtra loyalty program to meet its pro customers’ needs.</p></div>	</div>

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	Signed-up customers receive benefits like paint rewards, volume pricing, and other exclusive offers.</p></div>	</div>

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	Similarly, Starbucks offers free drinks to customers who sign up to their reward scheme.</p></div>	</div>

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	To make things interesting, users earn two stars per every $1 paid through the app with a <a href="https://www.starbucks.com/rewards">Starbucks Card</a>. The stars can then be exchanged for different rewards. Simple but effective.</p></div>	</div>

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	Loyalty programs aren’t always about rewards or earning points.</p></div>	</div>

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	For instance, Nike has created a <a href="https://www.nike.com/membership">“member-only” program</a> redefining its rewards program for any active member. Through its NikePlus membership program, members can access freebies and rewards such as birthday gifts, free shipping, etc.</p></div>	</div>

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	2. Guiding with indoor positioning</h3></div>	</div>

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	When it comes to enhancing shoppers’ experience, brands are leveraging digital wayfinding technology and inventory data to guide shoppers through their purchasing journey.</p></div>	</div>

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	Indoor positioning apps calculate the shortest, most efficient route shoppers can take to get everything from their shopping list.</p>
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	To broaden its mobile strategy, Walgreens launched an in-store navigation app, called aisle411, offering pharmacy access and virtual mapping to all its stores worldwide.</p></div>	</div>

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	Online retailers Target and Hointer also use in-store guidance solutions to provide a better in-store customer experience. In department stores’ isles, stores can also use <a href="https://www.beaconstac.com/qr-code-generator">custom QR codes</a> to display product information and communicate offers and discounts in an engaging manner.</p></div>	</div>

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	3. Seeing is believing with augmented reality</h3></div>	</div>

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	Most women will attest that trying out new makeup, hair color, or even lipstick can prove to be quite expensive and time-consuming before finding a style that aligns with one’s taste.</p></div>	</div>

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	Brands like L’Oréal Paris, Maybelline, Sephora, and bareMinerals have invested in virtual try-on tools based on cutting-edge technology that lets customers try hundreds of makeup products digitally.</p></div>	</div>

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	Through augmented reality, <a href="https://www.lorealparisusa.com/virtual-try-on/makeup.aspx">L’Oréal</a> enables customers to shop online and try on countless shades even when they already have makeup on. The app has a virtual try-on feature that detects parts of your face, like the eyes and lips, and then applies virtual cosmetics to those places.</p></div>	</div>

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	Furthermore, there’s also a lot of potential for the application of augmented reality in interior design. Big furniture brands like Home Depot, Wayfair, Target, and IKEA offer product visualization through augmented reality apps.</p></div>	</div>

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	This is how it looks in practice:</p></div>	</div>

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	As a bonus example, here is a throwback to 2009 and one of the first examples of augmented technology in retail. It was implemented in some LEGO stores, and kids could use it to see animated 3-D models of the completed set.</p></div>	</div>

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	4. Ordering through interactive digital displays</h3></div>	</div>

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	Another way to spice up a physical store with a digital layer is by implementing interactive digital displays which can be used to:</p></div>	</div>

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	<li>preview new products</li><li>search for a location of a certain product (aisle, shelf, etc.)</li><li>order products for home delivery</li><li>show special orders</li><li>show the in-stock inventory that is not on the shelves</li><li>play simple games to keep people entertained while they’re waiting</li><li>etc.</li></ul></div>	</div>

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	The fast-food industry was quick to adopt this technology in order to reduce long ordering lines. For instance, in many of McDonald’s stores, you can use an interactive digital display to make an order. Instead of queuing, you can sit down as you wait for your order.</p></div>	</div>

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	5. Checking out with smart payment systems</h3></div>	</div>

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	A study by Forrester has found that long lines at the register are one of the top three reasons why shoppers would consider going to another physical store.</p></div>	</div>

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	Modern POS systems and NFC-enabled terminals for contactless payment methods such as those by Apple Pay or Google Pay help solve that problem.</p>
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	Two great examples of brands ahead of the curve are <a href="https://chainstoreage.com/technology/bridal-retailer-gets-smart-store-checkout-experience">David’s Bridal</a> and the mattress retailer Sleepy’s which have partnered with Ingenico Group to implement mobile contactless payment terminals in their physical stores and speed up their checkout process.</p></div>	</div>

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	Furthermore, a natural evolution of smart payment systems has led to self-checkout systems, but not the outdated kind with bulky self-checkout stations that often require more human assistance than expected.</p></div>	</div>

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	These QR payment solutions are prevalent in China, where they are available through Alibaba’s AliPay and Tencent’s WeChat. In the US, you can find the same <a href="https://www.walmart.com/cp/walmart-pay/3205993">technology used by Walmart</a>. Shoppers can use a mobile app on their phone, connected to a credit/debit card, to scan QR codes and check out effortlessly.</p></div>	</div>

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	Considering how smart payment systems reduce labor requirements and optimize the checkout process, it is difficult to imagine a future where they are not the standard in every bigger physical store.</p></div>	</div>

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	There is still time to integrate technology</h2></div>	</div>

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	To remain relevant in the retail landscape, brands must be ready to respond to modern customer needs and take the advantages that come with adopting new technological solutions.</p></div>	</div>

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	Integrating technology leads to more closed deals – failure to do so will only lead to an expanded list of closed retail locations.</p></div>	</div>
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	</div><p>The post <a href="https://infinum.com/blog/physical-store-digital-transformation/">5 Ways Physical Stores Integrate Technology</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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				<title>Interview with Nikola Galic of Volvo Cars Adria: &#034;Customers can&#039;t test-drive a car online</title>
				<link>https://infinum.com/blog/interview-volvo-cars/</link>
				<pubDate>Tue, 25 Aug 2020 15:42:00 +0000</pubDate>
				<dc:creator>Bojan Bajić</dc:creator>
				<guid isPermaLink="false">https://infinum.com/the-capsized-eight/interview-volvo-cars/</guid>
				<description>
					<![CDATA[<p>Are car dealerships on the verge of extinction?</p>
<p>The post <a href="https://infinum.com/blog/interview-volvo-cars/">Interview with Nikola Galic of Volvo Cars Adria: &quot;Customers can&#039;t test-drive a car online</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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	Traditionally, consumers have sought information about vehicles at car salons. Today, they find most information within seconds on Google. Do car dealers still have authority in this abundance of information offered, and what is their impact on consumer decision-making?</p></div>	</div>

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	We discussed this and more in our interview with Nikola Galić, Marketing Manager at Volvo Cars, Adria region.</p></div>	</div>

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	We need to discuss the elephant in the room first. Is the traditional dealership store a thing of the past?</h2></div>	</div>

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	Although customers still purchase their vehicles at dealerships, a lot of research and influential moments happen online before the final decision-making. Some research suggests that a very high percentage of vehicles buyers, up to 95%, use digital channels as one source of information. Among them, approximately one-third collect all information they need online, from start to making the final purchase. This means it is critical for dealers to make the most out of the moments a shopper goes through before they ever step into the showroom.</p></div>	</div>

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	Which tools help them persuade modern consumers?</h2></div>	</div>

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	The automotive consumer journey is among the most complex of all industries. There has been a lot of talk regarding how automakers need to worry less about the bricks and intensely work on the clicks. Although online tools can be highly beneficial in the search process, true added value still happens at the dealers’ premises. Here I’m thinking mainly of the test drive experience, final financial package, and additional value for customers involved in the delivery of high valued products and services.</p></div>	</div>

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	How do you integrate the purchase experience and brand experience of such a high-value product through online and offline channels in Volvo?</h2></div>	</div>

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	For automotive dealers facing these challenges, the goal is to make the digital experience work in harmony with the dealership. For example, after the consumer perceives the initial brand communication messages through the media, the purchase experience starts with an online configurator where the customer goes through available options and builds the desired car from the comfort of their home.</p></div>	</div>

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	After initial configuration, it is natural that the customer would like to experience the product in person, and this touch and feel experience is something that cannot be delivered online. After each configuration, we offer the customers to book the test drive experience. During and after the test drive, the customer can receive all relevant product information, and the sales consultant has another opportunity to elaborate on the brand story.</p></div>	</div>

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	In what way would you say you’re going the extra mile in terms of customer experience in-store?</h2></div>	</div>

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	Automotive brands have traditionally invested a lot in the physical experience, and Volvo is not an exception. Volvo Retail Experience is a concept introduced in 2015 with the intention to make the customer feel as relaxed as if they were at home. For example, the customer area called ‘living room’ consists of beautiful Scandinavian furniture, free WiFi, lounge music, refreshing water in Swedish glass, and Fika – the traditional coffee break in Sweden.</p></div>	</div>

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	But we are also giving the customer a view behind the scenes since the workshop will be visible through glass walls as a part of the unique concept of VPS – The Volvo Personal service. This concept aims to simplify, personalize, and upgrade Volvo’s relationship with the customer with the inclusion of a so-called ‘personal technician.’ That person handles everything related to the car service: From the service appointment arrangement to car service, even the paperwork. Basically, the service advisor becomes the technician, and the technician becomes the service advisor. Like a doctor who knows everything about their patient.</p></div>	</div>

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	How can physical retailers measure success, efficiency, and gain insight into data like online retailers can?</h2></div>	</div>

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	>
	The most important part of the purchasing process in the automotive industry is the test drive, meaning the main efficiency measurements in a car dealership revolve around that event. For example, at the level of marketing efficiency, we monitor KPIs such as started and finished configurations, test drive/offer request related to overall website traffic, and specific marketing campaigns. At this point, retailers take over so on the retail level we measure percentages of performed test drives in relation to showroom traffic, and afterward the offers issued and the closing ratio.</p></div>	</div>

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	>
	We strongly believe in our products so we stimulate sales consultants to perform the test drive with every customer entering the showroom. And the numbers are pretty clear – more performed test drives result in more closed deals. So if the retail stores want to increase sales results, the first step is increasing activity in the area of performed test drives. We also think outside of the dealership walls – we’ve developed a mobile pop-up showroom and are organizing events across the region in areas where Volvo doesn’t have official showrooms. It’s important we bring our products closer to the potential customers.</p></div>	</div>

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	What do you expect will change in the way consumers discover, evaluate, and purchase vehicles in the following decade?</h2></div>	</div>

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	data-id='es-487'
	>
	There has been a lot of discussion about the future of sales in the automotive industry and the possibility of selling cars online. The most recent research shows that a vast majority of vehicle shoppers still want the dealership involved in the buying process, and it doesn’t appear that is changing with younger buyers.</p></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-490'
	>
	That being said, car dealers definitely need to actively increase their online presence and optimize their efforts on traditional marketing channels because digitalization has reduced the need to visit dealerships. Over time, the average number of customer visits to the dealer before buying a car has dropped considerably: From three or four times to around two. This means making a good first impression is even more crucial than before.</p></div>	</div>

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	data-id='es-493'
	>
	What is your advice for other auto retailers if they want to remain competitive?</h3></div>	</div>

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	Stay aware of the importance to keep transforming the customer experience and remain on top of the evolving customer preferences in the area of mobility in order to shape their retail services accordingly.</p></div>	</div>
</div>
</div>		</div>
	</div><p>The post <a href="https://infinum.com/blog/interview-volvo-cars/">Interview with Nikola Galic of Volvo Cars Adria: &quot;Customers can&#039;t test-drive a car online</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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					<url>7918https://infinum.com/uploads/2020/05/adding-a-layer-of-digital-to-physical-products-and-services-0.webp</url>
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				<title>Adding a Layer of Digital to Physical Products and Services</title>
				<link>https://infinum.com/blog/adding-a-layer-of-digital-to-physical-products-and-services/</link>
				<pubDate>Fri, 15 May 2020 09:25:00 +0000</pubDate>
				<dc:creator>Bojan Bajić</dc:creator>
				<guid isPermaLink="false">https://infinum.com/the-capsized-eight/adding-a-layer-of-digital-to-physical-products-and-services/</guid>
				<description>
					<![CDATA[<p>Why many brands make the mistake of assuming digital transformation doesn&#8217;t apply to physical products and services, and what to do instead.</p>
<p>The post <a href="https://infinum.com/blog/adding-a-layer-of-digital-to-physical-products-and-services/">Adding a Layer of Digital to Physical Products and Services</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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	Digital technologies are disrupting the majority of today’s industries, changing the way we live and interact with the world.</p></div>	</div>

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	Marc Andreessen’s prediction has come true – software is eating the world indeed, and people have gotten used to <strong>having an app for just about anything</strong>.</p></div>	</div>

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	We are witnessing the metamorphosis from the front row as companies reach out to us determined to reap the long-term benefits of implementing modern technologies. Getting there often means having to completely rethink business models and market strategies.</p></div>	</div>

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	Technological innovation is not the same for everyone</h2></div>	</div>

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	Although the shift to digital holds ground for some industries and is a less obvious choice for others, most companies are finding themselves working or utilizing technology in one way or another.</p></div>	</div>

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	In the proliferation of digital-first brands and industries which have partially or completely adapted to this new reality, it’s important to remember that implementing tech or embarking on a <strong>digital transformation is not a one-size-fits-all process</strong>.</p></div>	</div>

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	Business leaders are often confronted with difficult questions when it comes to adopting new technologies. Operating a digital business requires investments, skills, and resourcing levels.</p></div>	</div>

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	This is particularly evident with industry verticals whose primary sources of revenue come from physical products or services.</p></div>	</div>

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	<svg fill='none' height='24' viewBox='0 0 24 24' width='24' xmlns='http://www.w3.org/2000/svg'><path clip-rule='evenodd' d='m12 24c6.6274 0 12-5.3726 12-12 0-2.79685-.9568-5.37021-2.561-7.41062-.581.22951-1.0832.60583-1.5069 1.12898-.5132.60844-.7698 1.41969-.7698 2.43375v.07605h2.5789v5.59004h-5.6197v-5.01962c0-1.11547.154-2.06616.4619-2.85205.3336-.81125.757-1.48307 1.2702-2.01545.528-.52161 1.1175-.92155 1.7687-1.1998-2.0728-1.70651-4.7279-2.73128-7.6223-2.73128-6.62742 0-12 5.37258-12 12 0 6.6274 5.37258 12 12 12zm-3.53811-18.05347c-.30793.78589-.46189 1.73658-.46189 2.85205v5.01962h5.6197v-5.59004h-2.5789v-.07605c0-1.01406.2566-1.82531.7698-2.43375.5389-.63379 1.1804-1.05209 1.9245-1.2549v-2.28164c-.7441.07605-1.4626.25351-2.1555.53238-.6928.27887-1.3086.68449-1.84752 1.21688-.51321.53238-.9366 1.2042-1.27019 2.01545z' fill='currentColor' fill-rule='evenodd'/></svg></i><p	class='typography typography--size-36-text js-typography blockquote__quote'
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	Can adding a layer of digital really bring value to inherently physical experiences and analogue products?</p>
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	The pressure to innovate is there, but the vision is missing.</p></div>	</div>

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	Different approaches prove beneficial for different industries</h2></div>	</div>

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	The financial services industry was able to make a complete transformation from brick and mortar to almost entirely digital.</p></div>	</div>

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	Retail businesses are also reaping benefits after investing in new technologies, from e-commerce platforms to hybrid solutions like express in-store pickups or advanced drive-throughs.</p></div>	</div>

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	Home appliance manufacturers are equipping their products with a range of connectivity and control functionalities.</p></div>	</div>

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	Even consumer brands like <a href="https://www.google.com/url?q=https://www.fastcompany.com/90355507/ikea-is-launching-a-new-super-powered-shopping-app-this-year&amp;sa=D&amp;ust=1589466608892000&amp;usg=AFQjCNEJctAu8FEUXIiHNCheQgyLv81fSg">IKEA</a>, <a href="https://www.forbes.com/sites/andriacheng/2019/05/09/this-new-nike-fit-feature-could-be-a-game-changer/">Nike</a>, or <a href="https://www.google.com/url?q=https://digiday.com/marketing/everything-dtc-inside-loreals-tech-hub/&amp;sa=D&amp;ust=1589466608893000&amp;usg=AFQjCNFxHsHyyeSqPXaZSdscmhnpcahnBA">L’Oreal</a> are heavily investing in digital in ways that complement their respective brand narratives.</p></div>	</div>

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	Why? Because consumers of today are digitally conscious and using their devices more than ever.</p></div>	</div>

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	Brands that can’t be found in the digital realm are more likely to become irrelevant.</p>
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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-560'
	>
	Yet, many brands make the mistake of assuming digital transformation doesn’t apply to physical products and don’t harvest the opportunity to reach potential audiences in their natural habitat.</p></div>	</div>

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	Three ways to utilize a mobile app for a physical product or service</h2></div>	</div>

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	<picture class="image__picture block-media__image-picture">
								
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				srcset=https://infinum.com/uploads/2020/05/adding-a-layer-of-digital-to-physical-products-and-services-2-1400x788.webp				media='(max-width: 699px)'
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												width="1400"
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												<img
					src="https://infinum.com/uploads/2020/05/adding-a-layer-of-digital-to-physical-products-and-services-2.webp"
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	</figure></div></div>	</div>

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	<h3	class='typography typography--size-36-text js-typography block-heading__heading'
	data-id='es-569'
	>
	1. Generate real value for customers</h3></div>	</div>

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	data-id='es-572'
	>
	One study found that 63% of shoppers choose mobile apps due to the convenience they offer, such as the speed of use, the option to store settings, as well as the benefits or collecting rewards.</p></div>	</div>

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	data-id='es-575'
	>
	Handy at all times, a mobile app is a practical tool for creating additional value around the core product, such as <strong>delivering convenience, personalizing the product offer, or incentivizing purchases</strong>.</p></div>	</div>

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	>
	Furthermore, brands use apps as <strong>a platform for exclusive content</strong> that helps use the core product more efficiently or more creatively, as well as a system for rewarding loyal customers.</p></div>	</div>

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	data-id='es-581'
	>
	Apps can also include features not necessarily related to the product’s main functionality, instead adding to the overall experience of using the product.</p></div>	</div>

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	data-id='es-584'
	>
	For example, many kitchen appliance brands use the digital platform to deliver recipes and cooking tips.</p></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-587'
	>
	Furthermore, pharmaceutical companies might offer tools to track vitals, schedule therapy reminders, and improve patient well-being through improved drug adherence.</p></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-590'
	>
	A running-shoe brand might offer a music player as a feature in their app, as the two are often used together while exercising.</p></div>	</div>

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	<div class="blockquote__content">
		<i
	class="icon blockquote__icon icon--size-16 icon--scale-100"
	 aria-hidden='true' data-name='blockquote-24' data-id='es-593'>
	<svg fill='none' height='24' viewBox='0 0 24 24' width='24' xmlns='http://www.w3.org/2000/svg'><path clip-rule='evenodd' d='m12 24c6.6274 0 12-5.3726 12-12 0-2.79685-.9568-5.37021-2.561-7.41062-.581.22951-1.0832.60583-1.5069 1.12898-.5132.60844-.7698 1.41969-.7698 2.43375v.07605h2.5789v5.59004h-5.6197v-5.01962c0-1.11547.154-2.06616.4619-2.85205.3336-.81125.757-1.48307 1.2702-2.01545.528-.52161 1.1175-.92155 1.7687-1.1998-2.0728-1.70651-4.7279-2.73128-7.6223-2.73128-6.62742 0-12 5.37258-12 12 0 6.6274 5.37258 12 12 12zm-3.53811-18.05347c-.30793.78589-.46189 1.73658-.46189 2.85205v5.01962h5.6197v-5.59004h-2.5789v-.07605c0-1.01406.2566-1.82531.7698-2.43375.5389-.63379 1.1804-1.05209 1.9245-1.2549v-2.28164c-.7441.07605-1.4626.25351-2.1555.53238-.6928.27887-1.3086.68449-1.84752 1.21688-.51321.53238-.9366 1.2042-1.27019 2.01545z' fill='currentColor' fill-rule='evenodd'/></svg></i><p	class='typography typography--size-36-text js-typography blockquote__quote'
	data-id='es-594'
	>
	Finding a solid use case is often more challenging than app development and marketing.</p>
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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-598'
	>
	<a href="https://infinum.com/blog/facilitating-remote-discovery-workshops/">Discovery workshops</a> are a real gem for finding purpose and direction.</p></div>	</div>

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	<h3	class='typography typography--size-36-text js-typography block-heading__heading'
	data-id='es-601'
	>
	2. Produce insight for the brand</h3></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-604'
	>
	Apps don’t just provide additional value to end-users, but also give brands vital insight.</p></div>	</div>

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	data-id="es-608"
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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-607'
	>
	In today’s supply chain, there might be multiple degrees of separation between manufacturers and consumers. Technologies like big data, cloud computing, and machine learning enable direct communication between them.</p></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-610'
	>
	Behavioral information, combined with details like demographics and location presents a valuable resource for companies who want to <strong>better understand their consumers’ habits and preferences</strong>.</p></div>	</div>

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	data-id="es-614"
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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-613'
	>
	With data from the analytics tools from real users, companies can revisit the product and offer an updated version of a product that can bring more value to the user.</p></div>	</div>

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	<div class="blockquote__content">
		<i
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	 aria-hidden='true' data-name='blockquote-24' data-id='es-616'>
	<svg fill='none' height='24' viewBox='0 0 24 24' width='24' xmlns='http://www.w3.org/2000/svg'><path clip-rule='evenodd' d='m12 24c6.6274 0 12-5.3726 12-12 0-2.79685-.9568-5.37021-2.561-7.41062-.581.22951-1.0832.60583-1.5069 1.12898-.5132.60844-.7698 1.41969-.7698 2.43375v.07605h2.5789v5.59004h-5.6197v-5.01962c0-1.11547.154-2.06616.4619-2.85205.3336-.81125.757-1.48307 1.2702-2.01545.528-.52161 1.1175-.92155 1.7687-1.1998-2.0728-1.70651-4.7279-2.73128-7.6223-2.73128-6.62742 0-12 5.37258-12 12 0 6.6274 5.37258 12 12 12zm-3.53811-18.05347c-.30793.78589-.46189 1.73658-.46189 2.85205v5.01962h5.6197v-5.59004h-2.5789v-.07605c0-1.01406.2566-1.82531.7698-2.43375.5389-.63379 1.1804-1.05209 1.9245-1.2549v-2.28164c-.7441.07605-1.4626.25351-2.1555.53238-.6928.27887-1.3086.68449-1.84752 1.21688-.51321.53238-.9366 1.2042-1.27019 2.01545z' fill='currentColor' fill-rule='evenodd'/></svg></i><p	class='typography typography--size-36-text js-typography blockquote__quote'
	data-id='es-617'
	>
	When interacting with a digital product, most actions can be tracked and attributed.</p>
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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-621'
	>
	However, due to regulations like GDPR and CCPA, companies must explicitly disclose how they plan on using personal information and give each individual an option to opt out, preferably without crippling the app’s main features.</p></div>	</div>

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	<h3	class='typography typography--size-36-text js-typography block-heading__heading'
	data-id='es-624'
	>
	3. Tie multiple channels into one experience</h3></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-627'
	>
	Even if a brand’s product or service is 100% analogue in its nature, it can still respond to <strong>consumer demand for integrated experiences across multiple channels</strong>.</p></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-630'
	>
	Disney, a global leader in selling experiences at scale, offers the Disneyland smartphone app that <em>makes every visit more magical</em>.</p></div>	</div>

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	data-id='es-633'
	>
	The app boasts features such as GPS-enabled maps for wayfinding, checking ride waiting times, booking dinner reservations, and even locating your favorite character mascots.</p></div>	</div>

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	<figure class="image block-media__image-figure image--size-stretch" data-id="es-636">
	<picture class="image__picture block-media__image-picture">
												<img
					src="https://infinum.com/uploads/2020/05/adding-a-layer-of-digital-to-physical-products-and-services-3.webp"
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					alt=""
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	</figure></div></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-639'
	>
	Another interesting example of seamlessly unifying both analogue and digital experiences is the stationary brand Moleskine.</p></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-642'
	>
	Famous for its minimalistic leather notebooks, the team at Moleskine realized that consumers were shifting towards digital, and have created a series of innovative apps and products aimed at tech-savvy consumers.</p></div>	</div>

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	<picture class="image__picture block-media__image-picture">
								
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				srcset=https://infinum.com/uploads/2020/05/adding-a-layer-of-digital-to-physical-products-and-services-4-1400x909.webp				media='(max-width: 699px)'
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					src="https://infinum.com/uploads/2020/05/adding-a-layer-of-digital-to-physical-products-and-services-4.webp"
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	</figure></div></div>	</div>

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	<h2	class='typography typography--size-52-default js-typography block-heading__heading'
	data-id='es-648'
	>
	Upgrade the experience, not the product</h2></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-651'
	>
	Consider spending the night in a fancy restaurant or catching a movie at the cinema.</p></div>	</div>

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	data-id='es-654'
	>
	You could order Uber Eats or watch a film on Netflix instead, but these are two entirely different experiences.</p></div>	</div>

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	data-id='es-657'
	>
	Cinemas are offering complementary apps stimulating engagement and ticket purchases, but the core experience of watching a movie in an IMAX theatre is one that cannot be substituted.</p></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-660'
	>
	Similarly, the majority of consumer products do what they are supposed to do as entirely analogue.</p></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-663'
	>
	Think of a traditional vacuum cleaner. Sure, there is a wide selection of cordless robot vacuum cleaners on the market today, which can be programmed to cruise and clean exactly the path you set up for it, avoiding walls and other obstacles.</p></div>	</div>

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	>
	For many consumers though tidying up with the trusty dumb vacuum that plugs into the socket is good enough.</p></div>	</div>

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	<p	class='typography typography--size-16-text-roman js-typography block-paragraph__paragraph'
	data-id='es-669'
	>
	Just like many consumers won’t find enough value or justification to upgrade to the digitized, smart, and often significantly more expensive versions of traditional products, many traditional product <strong>companies are rightfully confused as to how or even why to invest in digitization</strong>.</p></div>	</div>

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	<div class="blockquote__content">
		<i
	class="icon blockquote__icon icon--size-16 icon--scale-100"
	 aria-hidden='true' data-name='blockquote-24' data-id='es-672'>
	<svg fill='none' height='24' viewBox='0 0 24 24' width='24' xmlns='http://www.w3.org/2000/svg'><path clip-rule='evenodd' d='m12 24c6.6274 0 12-5.3726 12-12 0-2.79685-.9568-5.37021-2.561-7.41062-.581.22951-1.0832.60583-1.5069 1.12898-.5132.60844-.7698 1.41969-.7698 2.43375v.07605h2.5789v5.59004h-5.6197v-5.01962c0-1.11547.154-2.06616.4619-2.85205.3336-.81125.757-1.48307 1.2702-2.01545.528-.52161 1.1175-.92155 1.7687-1.1998-2.0728-1.70651-4.7279-2.73128-7.6223-2.73128-6.62742 0-12 5.37258-12 12 0 6.6274 5.37258 12 12 12zm-3.53811-18.05347c-.30793.78589-.46189 1.73658-.46189 2.85205v5.01962h5.6197v-5.59004h-2.5789v-.07605c0-1.01406.2566-1.82531.7698-2.43375.5389-.63379 1.1804-1.05209 1.9245-1.2549v-2.28164c-.7441.07605-1.4626.25351-2.1555.53238-.6928.27887-1.3086.68449-1.84752 1.21688-.51321.53238-.9366 1.2042-1.27019 2.01545z' fill='currentColor' fill-rule='evenodd'/></svg></i><p	class='typography typography--size-36-text js-typography blockquote__quote'
	data-id='es-673'
	>
	Companion apps make physical apps and services more appealing to an ever-increasing pool of digitally conscious consumers.</p>
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	With more gen-z consumers entering the workforce, we can expect more and more hyper-connected consumers with money to spend on enhanced physical products and services.</p></div>	</div>

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	A companion app or a connected device?</h2></div>	</div>

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	In addition to augmenting a physical product or a service, there’s also a more disruptive direction to consider.</p></div>	</div>

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	Instead of creating a companion app, some companies are integrating technology into the product itself, thus creating smart products and connected devices.</p></div>	</div>

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	Creating a mass production IoT device requires specialized skills and domain experts that go far beyond just manufacturing, such as industrial design, electrical engineering, R&amp;D, and marketing.</p></div>	</div>

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	It makes sense for brands to step back and consider whether the benefits outweigh the cost of research, implementation, deployment, etc.</p></div>	</div>

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	Create your own formula for success</h2></div>	</div>

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	Enhancing physical products and services <a href="https://infinum.com/digital-product-design-services/">with digital experiences</a> is often not a straightforward process. The direction each business takes depends on the long-term vision, capacity, and opportunity.</p></div>	</div>

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	Luckily, innovative businesses playing the long game are becoming increasingly aware of the profound impact of technology and <strong>taking action in the innovation department</strong>.</p></div>	</div>

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	Is your business one of them?</p></div>	</div>
</div>
</div>		</div>
	</div><p>The post <a href="https://infinum.com/blog/adding-a-layer-of-digital-to-physical-products-and-services/">Adding a Layer of Digital to Physical Products and Services</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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				<title>7 Steps to Successful Remote Discovery Workshops Every Time</title>
				<link>https://infinum.com/blog/facilitating-remote-discovery-workshops/</link>
				<pubDate>Wed, 15 Apr 2020 11:16:00 +0000</pubDate>
				<dc:creator>Bojan Bajić</dc:creator>
				<guid isPermaLink="false">https://infinum.com/the-capsized-eight/facilitating-remote-discovery-workshops/</guid>
				<description>
					<![CDATA[<p>Kicking off a new software project can be challenging when teams are apart, but these 7 steps will help make your remote workshop efficient.</p>
<p>The post <a href="https://infinum.com/blog/facilitating-remote-discovery-workshops/">7 Steps to Successful Remote Discovery Workshops Every Time</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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	The only feeling more exhilarating than scoring an amazing new project is seeing the satisfaction of clients when they see the results. The path to creating a digital product <a href="https://infinum.com/strategy-design/" target="_blank" rel="noreferrer noopener">usually begins with a discovery workshop</a>.</p></div>	</div>

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	These workshops usually happen on-site or at our offices, with the majority of stakeholders present and focusing on the project. Over the years, we have delivered hundreds of projects and facilitated just as many workshops, most of them face-to-face.</p></div>	</div>

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	However, narrow budgets, overlapping schedules, tight deadlines, or even global pandemics can get in the way of in-person workshops.</p></div>	</div>

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	When that happens, technology comes to the rescue, and workshops go online. There are fewer breaks and fewer snacks, but remote discovery workshops are a crucial step in setting up the grounds for building a successful digital product.</p></div>	</div>

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	Don&#8217;t skip the discovery stage</h2></div>	</div>

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	We’ve been creating software long enough to confirm that our know-how in <a href="https://infinum.com/strategy-design/" target="_blank" rel="noreferrer noopener">software design</a> and development is best utilized when the entire team understands what they’re building – and for whom.</p></div>	</div>

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	During a discovery workshop, we establish a high-level understanding of the client’s business and market, learn about end users and their needs, and flesh out possible solutions to the expected or existing problems.</p></div>	</div>

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	Additionally, we sketch early concepts, define a preliminary tech stack, and discuss details such as roadmaps, priorities, and potential bottlenecks.</p></div>	</div>

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	<strong>A lack of technical knowledge, misunderstanding of the complexities of software development, and underestimating critical details can turn into expensive problems for the client at a later stage if they are overlooked at the beginning.</strong></p></div>	</div>

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	7 steps to successful remote workshops</h2></div>	</div>

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	This framework has helped us run numerous remote workshops successfully. With every new iteration our team does, we keep perfecting it.</p></div>	</div>

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	1. Break down your workshop into smaller chunks</h3></div>	</div>

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	Remote workshops require more focus and discipline from all participants. It’s simply not as interactive as meeting in person, and sitting for long hours in front of a computer makes it easier for our brains to wander off.</p></div>	</div>

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	To make remote workshops effective, the agenda should be tighter, and things are packed into <strong>a shorter time period – max 4 to 5 hours a day</strong>, down from 7,5 hours for in-person workshops. In one of our remote workshops, we decided to break down what would have been a one-day workshop into four 2-hour remote sessions throughout the week.</p></div>	</div>

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	2. Have a well-defined agenda and workflow</h3></div>	</div>

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	Make sure to <strong>communicate the agenda at least one week in advance</strong>. This is a no-brainer for any meeting, but it’s crucial for workshops because the goal is to have a bunch of data and information to work with by the end of each session.</p></div>	</div>

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	Our teams have two agendas; one for participants and one for the <a href="https://infinum.com/blog/product-discovery-workshops-glossary/" target="_blank" rel="noreferrer noopener">facilitator</a>. The former is a general one that we share with the calendar invite. The latter is much more detailed and plans out every ten to twenty minutes of the workshop. This way, the materials and resources are all in one place, and this also helps keep up the pace of the workshop.</p></div>	</div>

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	The agenda should account for details like introduction, lunch, snacks, and bathroom breaks. A rule of thumb is to secure two 2-hour slots for high-focused work in one day and have everything else planned in between.</p></div>	</div>

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	3. Limit the number of participants</h3></div>	</div>

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	Workshops are most efficient with <strong>five to six participants</strong>. From our side, there’s usually a business development representative, a technical director, and a lead designer. From the client’s side, it really depends on what the project is about.</p></div>	</div>

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	It’s important to define who’s going to be the project owner and have them present. Other stakeholders that will have direct oversight of the project are also crucial in this phase.</p></div>	</div>

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	Keep in mind that people aren’t engaged when they have nothing to contribute to the topic, so tailor the workshop in a way to get the most out of each participant.</p></div>	</div>

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	4. Assign homework and make sure everybody comes prepared</h3></div>	</div>

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	Giving out homework helps keep remote workshops more structured and goal-oriented. Questions you would typically ask during in-person meetings can instead be handed out via email in the form of a questionnaire.</p></div>	</div>

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	The premise here is that <strong>the client knows their business better than anyone</strong>, so make sure to ask things like <em>who your target audiences are</em>, <em>who the competitors are</em>, <em>how they are performing</em>, <em>where they draw inspiration fro</em>m, etc. These questions will help you set the narrative and focus on what’s important.</p></div>	</div>

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	5. Use video conferencing that supports screen sharing</h3></div>	</div>

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	For maximum efficiency, every participant should join the call from their own computer. Our teams use Zoom for remote calls (as the rest of the world, apparently) and sometimes Google Meet.</p></div>	</div>

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	Encourage everyone to turn on their cameras, since it makes the entire experience more personal. Having said that, it’s useful to have participants check their internet connection to prevent major disruptions during the call.</p></div>	</div>

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	It also pays to <strong>remind participants of the expected code of conduct</strong>, whether it’s muting the microphone unless speaking, using the raise hand option, etc.</p></div>	</div>

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	6. Avoid video conferencing chats</h3></div>	</div>

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	Don’t rely on the chat function within the videoconferencing app because the transcript tends to disappear the second after you hang up, plus there is no option to upload files.</p></div>	</div>

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	Also, you’ll want to have the entire correspondence from the workshop available at later times, and Slack has proven fantastic for that. You can <strong>dedicate a specific channel to the workshop</strong> and keep all the resources and links there. It is also useful for note-taking, sharing sketches, or any form of written feedback.</p></div>	</div>

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	7. Use a digital whiteboard or a document</h3></div>	</div>

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	Unlike using sharpies, post-its, and physical timers, remote workshops require a different set of tools. To replicate the meeting room setting as best you can, <strong>try using digital tools such</strong> as Figma or Miro.</p></div>	</div>

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	</figure></div></div>	</div>

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	>
	During workshop preparation, it’s best to pre-fill certain boards and just add the content provided by participants. There are a bunch of pre-made templates for drafting mood boards, user journeys, and prototyping. Our teams use a custom-branded set of boards.</p></div>	</div>

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	The bonus step – be prepared to improvise</h3></div>	</div>

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	>
	While our list of steps for carrying out a successful remote workshop covers a lot of ground, the world will always be more unpredictable. Sometimes it’s the machine that will freeze. Other times, it will be the human.</p></div>	</div>

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	>
	We found that having good improvisation skills is just as important as coming prepared. If you feel you are not getting the expected results, don’t be afraid to make on-the-spot tweaks.</p></div>	</div>

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	>
	If you want to dig even deeper into the topic of remote discovery workshops, check out the <a href="https://infinum.com/blog/how-to-avoid-remote-workshop-burnout/" target="_blank" rel="noreferrer noopener">ten ways to avoid remote discovery burnout</a>.</p></div>	</div>

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	Remote is the new on-the-spot</h2></div>	</div>

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	data-id='es-838'
	>
	We hope these tips help your team conduct better remote workshops in the future.</p></div>	</div>

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	>
	Keep in mind that being on the same page about the vision, anticipated outcomes, and the steps necessary to achieve them is more important than all participants being in the same room.</p></div>	</div>
</div>
</div>		</div>
	</div><p>The post <a href="https://infinum.com/blog/facilitating-remote-discovery-workshops/">7 Steps to Successful Remote Discovery Workshops Every Time</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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				<title>Now That You’ve Heard About Croatia&#8230;</title>
				<link>https://infinum.com/blog/now-that-youve-heard-about-croatia/</link>
				<pubDate>Mon, 23 Jul 2018 11:36:00 +0000</pubDate>
				<dc:creator>Bojan Bajić</dc:creator>
				<guid isPermaLink="false">https://infinum.com/the-capsized-eight/now-that-youve-heard-about-croatia/</guid>
				<description>
					<![CDATA[<p>It isn&#8217;t yacht week, and the next season of Game of Thrones is still far away, but Google Trends can tell you the internet has gone crazy for Croatia.</p>
<p>The post <a href="https://infinum.com/blog/now-that-youve-heard-about-croatia/">Now That You’ve Heard About Croatia&#8230;</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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	>
	It isn’t <a href="https://www.theyachtweek.com/croatia">yacht week</a>, and the next season of Game of Thrones is not slated for release until 2019, but a quick glance at Google Trends can tell you the internet has gone crazy for Croatia. So what is it that has the world feeling Croatia, and Croatians feeling like champions?</p></div>	</div>

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	For those living under a rock, Croatia’s national football team were runners-up at the <strong>2018 World Cup</strong>, securing a silver medal and making almost every single person holding the Croatian passport extremely proud.</p></div>	</div>

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	Croatia’s biggest&nbsp;victory</h2></div>	</div>

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	Organized by FIFA and paid for by the Russians, this World Cup was by far the biggest breakout for Croatia’s national football team. Led by the head coach Zlatko Dalić and captain Luka Modrić, the team played brilliantly. Argentina and Iceland were easy targets, but the suspense that followed was thrilling; first with Denmark, and then in the quarter-finals against home team Russia. Both were beaten at penalty kicks.</p></div>	</div>

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	Even though England, the country that <a href="https://en.wikipedia.org/wiki/English_public_school_football_games">literally wrote the rules of modern football</a>, had an arrogant kickoff, they couldn’t hold off the pressure from Modrić, Perišić, and the crew. For a game that was destined for extra-time, the goal by Mario Mandžukić declared that ‘it’s not coming home’.</p></div>	</div>

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			 Chamomile tea for Prince Harry / Bruketa&amp;Žinić&amp;Grey and Franck		</figcaption>
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	This win meant Croatia’s up for the grand prize. They never made it this far, and the euphoria among fans hit new heights. Even though France ultimately went on to win the World Cup, Croatia rose to prominence simply because it’s, unlike their croissant-eating opponent, far smaller and less known.</p></div>	</div>

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			 Vatreni / Tom Dubravec CROPIX		</figcaption>
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	The lesson here is winning also means pushing boundaries and surpassing own achievements, both as individuals or as a collective.</p></div>	</div>

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	The repercussions</h2></div>	</div>

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	The official numbers aren’t disclosed, but an estimated 3.4 billion people across the globe will ultimately have watched this year’s World Cup. Now that’s a big number!&nbsp;</p></div>	</div>

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	As for Croatia, a global frenzy ensued after beating England in the semi-final. People were discussing and honoring Croatia in places where it’s expected, but also on some less obvious sites (looking at you PornHub).</p></div>	</div>

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	Memes of all kinds were spawning across the internet. The conduct of Croatia’s president Kolinda Grabar Kitarovic, hugging and kissing everybody during the award ceremony has for sure helped with the hype.</p></div>	</div>

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			 Who did it better?		</figcaption>
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	This was Croatia’s winning recipe for becoming an overnight internet sensation. Every person that never heard a thing about the country is suddenly trying to look it up on a world map. For a nation of some four million people, this really is a big deal. A <a href="https://twitter.com/mediatoolkit/status/1015937559304851456">graph</a> by Mediatoolkit indicates that after winning against Russia, Croatia got <strong>more coverage</strong> than in the last 3 years combined. Croatian Tourism Board rejoice!</p></div>	</div>

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	>
	To many, football (or soccer) is a religion, and while some argue it’s the most important unimportant thing in the world, Croatia scored an impressive result and earned itself a fair share of the global spotlight for a brief moment in time. A spectacular homecoming that drew over <a href="http://www.dailymail.co.uk/sport/football/article-5959275/Croatia-given-huge-welcome-Zagreb-World-Cup-runners-return-home-heroes.html">500,000 people to the streets</a> was the culmination.</p></div>	</div>

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	All in all, the country seems to welcome opportunities like the World Cup, where they can showcase their talents, determination, and character.</p></div>	</div>

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	Small country big in&nbsp;sports</h2></div>	</div>

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	Luckily, football isn’t the only sport Croatians are good at. Whether it’s the Olympics, Wimbledon or the NBA, the country’s athletes have stacked up impressive results over the years.</p></div>	</div>

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			 #GoogleDoodle / Vedran Klemens		</figcaption>
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	Led by siblings Janica and Ivica Kostelić, with six and four Olympic medals respectively, Croatian representatives have scored a total of 44 shiny medallions. NBA legends Dražen Petrović and Dino Rađa have been enlisted in the <a href="https://en.wikipedia.org/wiki/Naismith_Memorial_Basketball_Hall_of_Fame">Basketball Hall of Fame</a>, alongside legends like Michael Jordan, Magic Johnson, and Shaquille O’Neal. There’s also Goran Ivanišević, a four-time Wimbledon finalist who entered the 2001 event as a wildcard before taking home the gold trophy.</p></div>	</div>

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	It’s not a small feat for such a tiny Mediterranean country. Dozens of athletes are regarded as national legends and there’s no telling who might be next, but we’ll wrap up our trip down the memory lane and let curious minds explore further. To conclude, it’s safe to say sport plays a significant role in Croatia’s culture.</p></div>	</div>

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	But there’s more to Croatia than just&nbsp;sports</h2></div>	</div>

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	Finding Croatia on a map is like finding a needle in a haystack, but the country’s pride are not only athletes. Beyond sport, which is by far lighter for comprehension than science, Croatia’s history is marked by innovators and visionaries.</p></div>	</div>

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			 Concept One / Rimac Automobili		</figcaption>
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	The inventor of the alternating current <a href="https://en.wikipedia.org/wiki/Nikola_Tesla">Nikola Tesla</a> was born here. The <a href="https://en.wikipedia.org/wiki/Parachute#Invention">modern parachute</a>, <a href="https://en.wikipedia.org/wiki/Slavoljub_Eduard_Penkala">mechanical pencil</a>, <a href="https://en.wikipedia.org/wiki/Torpedo">torpedo</a> and the antibiotic <a href="https://en.wikipedia.org/wiki/Azithromycin">Azithromycin</a> were all the results of brilliant Croatian minds. In more recent history, a programmer and student of the Faculty of Electrical Engineering and Computing in Zagreb created the <a href="https://simple.wikipedia.org/wiki/MP3">AMP MP3 Playback Engine</a>, which is considered to be the first MP3 player in the world and a predecessor of Winamp. And do you remember that lightning-fast car Richard Hammond crashed in? It’s the world’s fastest electric vehicle <a href="https://en.wikipedia.org/wiki/Rimac_Concept_One">Concept One</a>, devised by Mate Rimac, a Croatian inventor and entrepreneur.</p></div>	</div>

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	Just this July, while everybody was fixated on football, Croatian mathematicians returned from the International Mathematical Olympiad. The young team brought <a href="https://www.imo-official.org/country_individual_r.aspx?code=HRV">five medals</a> back from Romania. That’s also an achievement to be proud of!</p></div>	</div>

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	As a bonus, the most irrelevant piece of garment, <a href="https://en.wikipedia.org/wiki/Cravat">the necktie</a>, originates from Croatia.</p></div>	</div>

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	One more thing Croatia’s good&nbsp;at</h2></div>	</div>

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	Now we’re getting to the juicy part. With over 1,000 islands, 8 national parks, 11 nature parks and 120 sunny days per year, Croatia is considered a <strong>tourism magnet</strong>. Rich in <a href="https://en.wikipedia.org/wiki/List_of_World_Heritage_Sites_in_Croatia">cultural heritage</a> and tradition, packed with beaches, islands and mountains, serving up delicious <a href="https://tasteatlas.com/croatia">Mediterranean cuisine</a>, it truly is a destination that can satisfy even the pickiest of wanderlusts. Here are a couple of shots to whet your appetite.</p></div>	</div>

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			 Plitvice lakes, Bol, Arena Pula		</figcaption>
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	>
	The country was always considered a hidden jewel for culture-seeking aficionados, but it reached its full potential (read: discovered by the majority of Americans) only after the historical city of Dubrovnik doubled as the <strong>capital of Westeros</strong> in the Game of Thrones. The popularity of both Dubrovnik and Croatia immediately skyrocketed. A lesser-known fact is that the series was actually filmed across <a href="https://www.telegraph.co.uk/travel/maps-and-graphics/game-of-thrones-filming-locations-guide/">multiple locations</a> in the country.</p></div>	</div>

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			 Dubrovnik		</figcaption>
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	To most Croatian citizens that’s all good news, especially considering tourism accounts for up to a staggering <a href="https://www.telegraph.co.uk/travel/maps-and-graphics/game-of-thrones-filming-locations-guide/">20% of GDP</a>.</p></div>	</div>

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	Now you&nbsp;know</h2></div>	</div>

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	Now it’s out there, Croatia is a country full of smart people, great at sports and wants you to come visit. Look, there’s even a heart-shaped island to prove that.</p></div>	</div>

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			 Galešnjak / the island of love in the heart of the Adriatic		</figcaption>
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	Seriously, you should&nbsp;visit</h2></div>	</div>

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	>
	We always knew Croatia is the place to be. That’s why we’ve created a special landing page for all of you who want to visit. This guide will give you a better picture of where the country is, and help you experience the best of what it has to offer.</p></div>	</div>

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	Hopefully, this tickled your imagination, and whether it’s sports, history, innovation, or relaxation that piques your interest in Croatia, we hope you’ll consider it for your bucket list.</p></div>	</div>
</div>
</div>		</div>
	</div><p>The post <a href="https://infinum.com/blog/now-that-youve-heard-about-croatia/">Now That You’ve Heard About Croatia&#8230;</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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				<title>How Much Does It Cost to Build an App</title>
				<link>https://infinum.com/blog/how-much-does-it-cost-to-build-an-app/</link>
				<pubDate>Thu, 14 Dec 2017 11:00:00 +0000</pubDate>
				<dc:creator>Bojan Bajić</dc:creator>
				<guid isPermaLink="false">https://infinum.com/the-capsized-eight/how-much-does-it-cost-to-build-an-app/</guid>
				<description>
					<![CDATA[<p>Apps drive efficiency and help reach new audiences, but they come with complex price tags.</p>
<p>The post <a href="https://infinum.com/blog/how-much-does-it-cost-to-build-an-app/">How Much Does It Cost to Build an App</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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	>
	<em><strong>Update</strong> <strong>note, 22 June 2023</strong>: When we know better, we do better. There is a new and more thorough version of this blog post that we suggest you check out for our more recent take on the subject: <a href="https://infinum.com/blog/how-much-does-it-cost-to-make-an-app/" target="_blank" rel="noreferrer noopener">‘How Much Does it Cost to Make an App?’ – Wrong Question</a>. </em></p></div>	</div>

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	>
	When it comes to building an app, the cost is often top of mind for business owners and corporate stakeholders. While apps present significant opportunities that drive efficiency and reach new audiences, they may also come with <strong>complex price tags</strong>.</p></div>	</div>

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	Nobody’s keen to invest without a clear understanding of its impact on their bottom line. However, providing accurate cost estimates is rarely as simple as hearing a concept, identifying necessary features, and pricing it out.</p></div>	</div>

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	Knowing how app development cost is estimated, and how you can best maximize the value, ensures a more straightforward process, for both you and the app development team.</p></div>	</div>

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	Clutch, a leading B2B research company that reviews, ranks, and compares digital agencies, recently conducted a study of 102 app development companies from around the world. The goal was to better understand the <a href="https://clutch.co/app-developers/resources/cost-build-mobile-app-survey">cost of a building a mobile app</a>. The report states that to accurately estimate the value of app development, you must adhere to three rules:</p></div>	</div>

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	<li>Plan thoroughly</li><li>Pay close to attention to project specs</li><li>Be flexible</li></ul></div>	</div>

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	Cost estimates require planning and conversation</h2></div>	</div>

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	Be skeptical of app developers who are quick to provide a fixed quote. Be skeptical too of those who lack curiosity.</p></div>	</div>

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	App development is a technical process with many moving parts, especially for larger projects. A price estimate will usually require a <strong>pre-research or discovery stage</strong> to accurately estimate cost unless you are asking for the simplest of apps. If you are unfamiliar with this process, take a look at how we approach <a href="https://infinum.com/strategy-design/">research &amp; discovery</a>.</p></div>	</div>

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	According to Clutch, nearly 70% of app development companies require a pre-research or discovery stage before moving forward with a project. These “workshops” typically include market research, user interviews, competitive analysis, and prototyping, among other exercises. The goals in this phase are to clarify the purpose of the app, identify target users, establish the feature set, write a technical specification and build a development timeline.</p></div>	</div>

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	Moving forward with your app concept without a proper discovery phase can lead to confusion, missed objectives, and unexpected costs.</p></div>	</div>

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	Not all features are created equal</h2></div>	</div>

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	Let’s say you have a <strong>list of the features</strong> you want your app to have: push notifications, search, a payment system, etc. Can each of these features be assigned a price tag? The answer is a resounding, “No!”</p></div>	</div>

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	Any feature can vary greatly in price, depending on the exact specifications of your project. A while ago, we even wrote an article how <a href="https://infinum.com/blog/android-development-is-30-percent-more-expensive-than-ios/">Android development takes longer than iOS</a>. Times have changed since we first published that article.</p></div>	</div>

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	For example, basic <strong>push notifications</strong> are typically easy to implement. But in some cases, there could be dozens or even hundreds of possible notifications, and even more potential destinations. Consider Facebook’s push notifications. Notifications can be sent for a wide variety of reasons and can send the user to any number of places. Complex mapping and logic like this can easily drive a price tag through the roof.</p></div>	</div>

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	Here’s a survey excerpt we found particularly interesting. For example, Clutch found nearly 70% of app development companies reported push notifications as costing less than $5,000 to build. Push notifications are thought of as a simpler feature and typically aren’t too complex to build. However, one company reported push notifications as costing as much as $50,000 – $100,000 to build.</p></div>	</div>

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	<strong>Integrations</strong> often add a lot of complexity to an app. Take Instagram’s<br><a href="https://itunes.apple.com/app/boomerang-from-instagram/id1041596399?mt=8">Boomerang app</a> that relies solely on user’s camera and native sharing functions. An app like this is far less complex than say, an average mobile banking app.</p></div>	</div>

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	The latter needs to be more secure and has to be able to fetch all kinds of data from the server, and this is done through an <strong>API</strong>. API’s take time to implement, and <a href="https://infinum.com/blog/most-mobile-projects-fail-at-the-api/">building custom APIs</a> usually costs significant amounts of money because they demand extra development time.</p></div>	</div>

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	On the other hand, these features invisible to the end-user can determine the success of a digital product.</p></div>	</div>

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	Building a great app is like building a home, <strong>you get what you pay for</strong>. If your goal is to create a simple application that serves a basic need, you probably don’t need to invest a ton of money. But, if you are looking to build a more complex, visually appealing, and scalable product, the necessary planning, design, coding, and testing hours will require a significant investment.</p></div>	</div>

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	Flexibility is key</h2></div>	</div>

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	Ultimately, you must be somewhat flexible when it comes to app development cost.</p></div>	</div>

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	During the discovery stage, you may realize the app will require more investment, in both time and money, than you originally thought. It happened more than once that our clients shifted focus after we presented them with all our research findings.</p></div>	</div>

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	Even further down the line, during development and testing, the project can pivot in a way that might affect the original plan. Nobody’s fond of <strong>scope creeps</strong>, and it takes expertise and understanding to see a complex project through.</p></div>	</div>

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	Some companies may only provide a range, based on the time and talent needed for a larger-scale app project. Being comfortable with that range helps reduce your stress and ensures a satisfying end product.</p></div>	</div>

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	A good partner also helps you stay within your budget by conducting thorough discovery workshops, establishes a clear roadmap and communicates regularly. For that reason, it’s wise to invest some time in choosing the right agency. After all, you’re after a <strong>long-term partnership</strong>, not a one-night stand.</p></div>	</div>

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	Know that you know more about the cost structure, you may wonder how much time it takes to build an app. If you’re keen to find out more, consider reading <a href="https://infinum.com/blog/how-long-does-it-take-to-build-an-app/">this article</a> by my colleague.</p></div>	</div>
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	</div><p>The post <a href="https://infinum.com/blog/how-much-does-it-cost-to-build-an-app/">How Much Does It Cost to Build an App</a> appeared first on <a href="https://infinum.com">Infinum</a>.</p>
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