Hand-in-hand with discovery is the establishment of clear goals.

Do you want to increase shopping cart size? Reduce home page bounce rate? Obtain more leads from your contact page? Differentiate your brand in comparison to your direct competitors? Communicate your sophistication through design? Break into the app space to meet a new customer need? Automate customer service to be more efficient? Some or all of the above?

Let’s work together to identify what needs to be done, get it on paper, and align before we get going. This is the north star we talked about above, and it helps speed processes, boost team morale, and limit spin cycles. 

Another way to ensure that the project stays on budget is to make sure communication is clear. Both client and agency benefit from standardized communication methods. If your company allows it, we’ve found it’s best to use the agency-recommended tools and platforms to facilitate efficient communication. 

Good agencies have usually fine-tuned their systems for each part of the design and build process – whether it’s discovery interviews, daily communications, file sharing, or reviews of designs or prototypes.

Unless your company is commonly involved in these activities, the odds are your technology stack won’t be as optimized as the one operated by the agency. (If not, that’s fine too. We know that every client is different. We’ll do our best and make sure to ask the right questions and find the right methods so that we’re not missing any messages.)

Agreed-upon schedules also help to make communication as effective as possible and ensure a smooth project flow that stays on budget.

The key words here are “agreed-upon.” Make sure everyone who has a stake in the outcome is in agreement from the outset, or you risk setbacks that add hours to the project and dollars to the bottom line. 

Feedback is best given candidly and constructively. Give it to us straight. It’s the best way for us to understand your needs and expectations to stay on schedule and budget.

But…you did hire the agency for a reason. And there’s the conflict, right? 

You may have created a vision in your head of what this project would look like and what the end product would be, but you also want the agency to blow your mind, to create something greater than you thought possible. And that’s what we want to do. So there needs to be a mutual trust (there’s that word again) between the client and the agency.

Sometimes what looks like a step back is actually a regroup or new calibration that’s leading to faster or better steps forward.

We’ll make sure not to get defensive about criticism. We’ll absorb it, filter it, and then execute against it. You have real business and strategic goals, so we won’t fight for art’s sake. But it’s our duty as your agency to bring work that we believe will make the project better.

Sometimes you know what you need and, as we noted above, we can build out a scope that contemplates all the phases of a given project. Other times, the full requirements may be unclear. Or, there may be issues obtaining more budget absent evidence of success. One strategy to utilize may be a minimum viable product, or MVP.

We can help with prioritization. Helping you filter out the most important elements and making sure the budget is right-sized helps us get you into the market more quickly and efficiently. Let’s be realistic and transparent about what this project can be.

Another way to manage your budget is to build projects that are scalable. Doing so might cost a bit more upfront, but investing early can save you money down the road. Pick the right platform, use discovery to define and plan for later phases, construct the rough architecture, and budget for the future at the same time.

We’ve reached the end of the article but, hopefully, the beginning of your project. 

And when that project does start, here is a quick refresher on some of the key points to keep in mind.

By applying these strategies not only can you maximize the value of your annual budget, you can maximize your relationship with digital agencies. And, hopefully, build a great product and maybe even have a lot of fun in the process.

Tyler Campbell is a creative director with nearly 20 years of experience working for some of the top agencies in the world, including DDB, Dentsu, Y&R, and VML. When he’s not unlocking a brand’s true potential, he enjoys golfing, debating which sports team has the best logo, and beating Google Maps’ estimated time of arrival.