OTA Support Specialist
WHO WE ARE LOOKING FOR
We’re establishing a new OTA team in PD Croatia. Join a team of passionate, forward-thinking people that work together to develop digital products to make Porsche cars even more exciting.
We are a team of 60+ talented people based in Zagreb, working locally on global products for none other than Porsche. Using the power of design, coding, data & the latest technologies, we improve Porsche’s existing products and develop cutting-edge solutions that will be used by every Porsche customer around the world. One of the good examples of our innovative solutions will be OTA Updates – as an art of making sure that ECU is always refreshed and ready for new challenges.
You may wonder how does the process look? Where does it start? Where can it be improved?
These and many more questions, we want to answer in the new OTA operations center we are starting in Porsche Digital Croatia. The beginning of this journey is now, and we are excited to kick it off with a new team of enthusiasts, focused on building this OTA center. Currently we can only imagine how interesting this will get when even more vehicles become thirsty for frequent updates and enablement of new features seamlessly, over the air.
You, as the OTA Support Specialist, will be responsible for monitoring and execution of OTA campaigns. Your involvement will span across all aspects of the OTA update process including planning, preparation, testing, reporting, monitoring, and problem solving.
So, if you understand the topic, and OTA is something you would dare to call your passion, come join us in the exciting journey ahead!
Qualifications & Experience
at least 3 years of professional experience in a customer-focused position involving technical knowledge of the company’s products and services
comfortable working in and assisting others through the company’s help desk software
experience with ticketing systems, such as BMC Remedy, Zendesk, Jira
ability to adapt to new processes and procedures quickly while dealing with many varied technical requests
great attention to detail—the devil is in the details, so you should be able to spot issues others usually miss
strong analytical and conceptual skills combined with the ability to quickly grasp complex issues
experience managing complex sets and sources of data
proactivity and problem-solving skills with a proven ability to manage multiple initiatives with competing priorities and deadlines
ability to work with cross-functional teams to deliver on a common goal
ability to work independently and think creatively to solve challenges in a mission-oriented organization
effective communication and organizational skills
excellent command of written and spoken English
strong technical background with experience in complex projects for OTA software update and OTA functionalities in general
basic knowledge of coding, compile, build, and flashing tools
understanding and experience with Agile methodologies
working knowledge of SAFe methodology
researching and analyzing the current OTA system
planning and preparation of OTA campaigns for Porsche’s customer vehicle fleet worldwide
analyzing and solving problems for consumers in the current OTA system
managing current OTA update process
OTA software bundle pre-testing on HIL’s and Porsche vehicles
error tracking of worldwide OTA update campaigns
planning and troubleshooting in coordination with the international markets and OTA operations teams
processing of status and dashboard information
We use Jira for product development/task management.
We use Confluence as a collaboration tool which helps our teams to cooperate and share knowledge efficiently.
We use Miro as a visual collaboration platform to share ideas and communicate across the team.
We use Productive for time tracking, budgeting, and project management. It helps us to have all the information in one place.
O365 helps us get our work done and communicate on a daily basis, from networking to data sharing.
We use Microsoft Teams for communication and collaboration between different teams.
We use Slack for work and fun. It’s our go-to tool for maintaining sanity both in the office and remotely.
What do we offer?
Learning & development
In our bi-weekly one-on-one talks and quarterly 360 reviews, we discuss what’s good and what could be better.
Our teams get to work on very interesting projects for renowned brands and clients from a range of industries.
Contributing to open source
Sharing is caring doesn’t only apply to chocolate.
If you’re eager to learn, we’re eager to help. Every employee receives an educational budget.
Paid language courses
Paid language courses help our employees master the English language.
Doing a career switch
We don’t have a sorting hat to tell you where you belong, but we will support your career switch from one job position to another.
Traveling on business
Having clients all over the world means our employees sometimes have to travel to and work from beautiful locations.
Stay in shape with a sponsored fitness membership of your choice.
Sponsored health checks
You know the old saying – the greatest wealth is health.
Office location? Anywhere. It’s all about flexibility.
Snack on fruit, cookies, and nuts to keep your energy levels up.
Car and bike parking
Don’t let it get caught in the rain. We offer free parking for bicycles and subsidized car parking.
Flexible working hours
Tailor your working hours to fit your schedule.
Fun and games budget
Every team gets a monthly budget to hang out and do fun stuff.
Apply for this position
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