IT Operations Support Specialist

Zagreb

WHO WE ARE LOOKING FOR

We’re looking for an all-around IT specialist to manage the tech aspects of our Office & Ops team’s everyday operations.

We are an Office & Ops team. Our job involves many stakeholders, and it’s not about more than handing out office supplies and administrative tasks – it’s actually about ensuring that our modern office and everyone in it work harmoniously.

Our mission is to improve productivity, efficiency, and working conditions within the office. That involves a wide range of responsibilities, including managing a modern workplace, handling office equipment, building a warm office environment, managing the office budget, welcoming visitors and new employees to the workspace, organizing activities in the office and off-site events for the office personnel, planning and booking travel for staff, managing internal communications, acquiring office furniture, and more.

As the company grows, the Office & Ops team needs to grow too. What started as a team of 2 has become a team of 7 people spanning four countries and a wide range of responsibilities.

We are looking to add an IT Operations Support Specialist role to our roster to expand our area of expertise further and ensure a more streamlined experience for our employees.

Qualifications & Experience

advanced computer skills

interest in everything tech

strong working knowledge of computer systems, networks, hardware, and software

experience in installing applications, operating systems, and managing user accounts

excellent command of both written and spoken Croatian and English

excellent communication and interpersonal skills

a sense of urgency and attention to detail

ability to multitask and effectively prioritize

positive attitude toward work, and new challenges, and the courage to take initiative

Bonus points

a certain degree or diploma of technical knowledge

previous experience of working in an IT company

Your responsibilities

managing and administering inventory/work equipment (laptops, phones, peripherals, etc.)

installing operating systems, creating user accounts, managing rights, and permissions

account and user management of our tools and services

office network support (triage, troubleshooting, reporting)

setting up computers for new employees

general improvements, automation and testing of managed services and features

IT support for non-technical staff

Tools
we use

Productive

We use Productive for time tracking and for task management. It helps us to have all the information in one place.

Slack

Whether we work remotely or at the office, Slack enables us to exchange information, make decisions quickly, and stay on top of things.

Google Workspace

Productivity and collaboration tools we use on a daily basis.

Handbook

Through the years, we’ve built a vast repository of knowledge that serves as our guide and shows how we make our applications and how our offices work.

Zoom

We often use Zoom (or similar tools) for communication with our clients and remote colleagues.

What do we offer?

Learning & development

In our bi-weekly one-on-one talks and quarterly 360 reviews, we discuss what’s good and what could be better.

Additional equipment budget

A little extra to supplement your standard work equipment. Pick a latest-model mobile phone, tablet, e-book reader, or a pair of earphones you’ve been dreaming about. Mix & match, why not.