Interestingly, however, we often see a tendency for clients to over-index on feasibility and find that constraints can end up running the show. While some clients do seek “the next big thing,” we find many are inclined to skip the aspirational part because it might feel extraneous or like a waste of time. What we’ve found is that it is essential. 

In fact, we often find many aspirational “big ideas” are more accessible than you realize. Technology changes so fast, even we’ve found ourselves pleasantly surprised on many occasions how easy some formerly complex integrations have become.

Our job is to help our clients find that perfect balance between the equally important sides of the innovation equation by conducting budget-appropriate blue-sky thinking sessions. These can be for one hour, one week, or longer depending on the need. We focus on the best and most realistic ideas for the project timeline and budget, but it takes a few steps to get there and a team that is willing to see past any perceived limitations.

There are a couple key reasons that might explain why feasibility concerns often get in the way – and we’ll discuss those below – but first let’s explore the role of aspiration. When it comes to aspiration, there are few better places to look than the fashion world.

Maybe you’ve never been to a fashion show, but you’ve surely seen pictures of models walking down a runway wearing creations that are exotic, bizarre, and essentially unwearable. You may have wondered: What is going on here? One of the more obvious explanations is that these are works of art. They are sculptural creations where the body is the canvas. They aren’t meant to be worn in a practical sense. A runway show is essentially an art exhibit.

However, the second and more important explanation is that they represent a moodboard. They are meant to provide an overall theme, tone, and atmosphere for what buyers can expect to see in actual clothing stores once the line becomes available. They show us the inspiration and muse behind the creations, where certain ideas came from, and what trends we might expect to come up. They are big, often impractical ideas meant to inform and inspire the more executable ones. They are aspirational.

For example, the Marc Jacobs dresses from the Autumn/Winter 2022 fashion show pictured below are nothing if not flamboyant. But we won’t be seeing anything that looks like these exact dresses hanging on the rack at a department store. That said, the forthcoming styles you can expect to see are dresses with exaggerated volume, high platforms, and vinyl material.

Fashion designers push their ideas to the extreme so they have a lot of material to draw from, figuratively speaking. The runway ideas are inspirational and aspirational. Those ideas are then distilled into garments that are more attainable and appealing to the consumer market.

These fashion shows are grandiose examples of how aspirational thinking can be wild and fun, yet effective. It teaches us that you can throw big ideas out there and later distill them into workable concepts. So why is this step so easily skipped over? Let’s discuss feasibility and why it can be so limiting.

The answer to simple questions such as “do you regularly have access to high-quality images” can really make or break your design. However, as mentioned above, it can be a trap as well.

Our mental models can get in the way of seeing new or different ways of accomplishing something. A mental model is your explanation and understanding of how something works, and it can be hard to rewrite. 

On one hand, a mental model is very helpful. Once something is learned you can almost run on auto-pilot without having to actively process each step. They can keep you safe and help you when making choices. 

However, being comfortable and familiar with how things have always been done can also prohibit you from seeing any other way – even a better, more cost-efficient, and time-saving way – to accomplish tasks. We often don’t push ourselves to think outside the box or to devise new systems. We are scared our customers won’t recognize us, or scared to tackle challenges we have always had. We assume this is just the way it is and it can’t be changed.

A second trap, which often comes from the honest intention of being efficient, is the failure to include all the right stakeholders in the room when it comes to planning and decision-making for a new product, leaving valuable ideas, goals, and visions out of the conversation. 

Perhaps the client is fearful of wasting the CEO’s or other high-level stakeholders’ time, or believes they know what the product needs so it is decided to keep things lean. This reflects back to budget and time constraints. Meetings are expensive, and we don’t have the time or means to disrupt the process we have in place today so we don’t rock the boat with a bunch of impossible ideas.

One of the best ways to tackle the feasibility trap and push yourself out of your comfort zone is with a judgment-free, no-limits, blue-sky ideas brainstorming session. Blue-sky ideas refer to those that have no limitations. 

Oftentimes, we are afraid to put our ideas out there because they are impossible,“stupid”, expensive, our boss is listening, they won’t move the needle, and so on. That is why it’s so important to create a moment where all of those roadblocks are removed.

This is such an important part of the creative process because it can get you out of your rut, force you to stop thinking practically and ignore the limitations. Like a fashion show, it’s important to push yourself to explore ideas that may seem out of reach or impossible or even ridiculous but can crucially help discover and inspire versions of those ideas that you can execute today. 

It’s also important to remember that good ideas come from anywhere. This is a time to hear from everyone from the CEO to the intern.

And fortunately for us in the web development industry, we can go from runway to reality much faster than many businesses that are dependent on physical materials, factories, or a bricks-and-mortar supply chain.

How do you have a blue-sky brainstorming session?

Avoiding a blue-sky session because you assume you have no time and money for anything fancy and new could result in you missing out on those unique and special moments that will define your brand. You may have a new website that functions well and checks all the utility boxes, but it could miss an opportunity to evolve your brand and create valuable emotional connections with your customers.

We recently worked on a project that shared this experience. It was a tight timeline so all eyes were set on hitting the launch date successfully. We didn’t feel we had a lot of time to push the envelope in terms of content production and functionality so things were kept lean, adhering to the big challenges we needed to tackle like improved navigation, content structure, and taxonomy (which are all hugely important) as well as art direction evolution. 

A design and information architecture were created that was leaps and bounds above the current site, but it fell short of elevating some of the brand’s special sauce. While the features weren’t missing it didn’t fully capture some of the visionary ideas held by the CEO.

The team regrouped and committed to a blue-sky session to further tease out what these visions could look like and the different ways they could be applied to the site. There were several ideas that fell into the high impact/high effort area, so we knew those had to be put on hold. But, surprisingly, there were several ideas that fell into the high impact/low effort quadrant that we could implement within our original timeline and budget, and they resulted in a completely redesigned homepage. It was much of the same content and features we had before, but reimagined in more impactful ways that better hit the goals. The results were stunning. With a little extra time spent on aspirational thinking, we were able to put together an entirely new look.

The most valuable takeaway here is that it’s never a bad idea to take a moment to think big and have a fashion show of ideas. The blue-sky process can be scaled to fit any timeline or budget. Have fun exploring a host of different fabrics and patterns and see what happens.

This article was originally published by ExpandTheRoom, a company acquired by Infinum in 2023.

Then one day I had a revelation. Why not just put the formula powder in the bottle, don’t add the water yet, and put warm bottle water in the thermos. LIGHTBULB! How had this painfully obvious and infinitely easier solution evaded us for so long? No more cold bottles, pouches, freezer packs, boiling hot water, and empty cups to carry around – and warm yummy bottles are available in seconds versus long painful minutes while your little one melts down.

It evaded me for so long because my mental model on how bottles become warm was so ingrained I couldn’t see the simpler solution staring me in the face. At home, we make the bottles with cold water, and then put them in our bottle-warming machine. You make them cold then warm them up. This is how it’s done.

A mental model is your explanation of how things work. They are concepts or frameworks for how you make sense of the world and make connections. They are completely ruled by your perception, your experiences, and your skill set. 

If you are highly skilled or knowledgeable in a certain area, you will often make sense of the world from the perspective of that skill set. For example, if you believe the world is flat, you will have a different mental model about what it means to travel. For that reason, they can be very limiting.

Author and professor Dr. Daniel J. Siegal discusses mental models as they relate to implicit memory. Implicit memory is when you remember how to do something without knowing you are remembering, like driving a car. As compared to explicit memory, which is the conscious recollection of a past experience.

Implicit memory can be bundled with fear and frustration – as we may understand in more extreme cases like with PTSD or otherwise experiencing trauma and creating an association with a place or activity. 

In his book The Whole-Brain Child (about kids but pertains to adults) he writes “…implicit memories cause us to form expectations about the way the world works, based on our previous experiences. We create certain mental models based on what’s going on in the past. This is because the implicit memory creates something called ‘priming’ in which the brain readies itself to respond in a certain way. Implicit memory is essentially an evolutionary process that keeps us safe and out of danger.”

In my case with the baby bottles, my brain was acting on implicit memory of how to warm bottles. “That’s how it’s always been done” might be something you’ve said or heard from someone who has a limited set of mental models. 

When the idea finally dawned on me to warm our bottles in a different way I thought about that idea for a moment inquisitively… “Is this right? Can we do this?” I was learning a new mental model and expanding the way I make sense of things and solve problems. It took a minute, then I was really excited about the discovery.

Ten years ago the idea of getting into a stranger’s car or staying at a stranger’s house probably seemed really dangerous and just plain stupid. Then Uber and AirBnB came along and completely changed our mental models about car service and travel accommodations. How did they do that?

In her book UX Strategy: How to Devise Innovative Digital Products that People Want, author and UX strategist Jaime Levy writes “A stellar UX Strategy is a means to achieving disruption in the marketplace through mental-model innovation.” 

In the case of Uber and AirBnB they put a high value on quality and trust in their UX strategy – which enabled users to adopt their new mental model because they could feel good about this new experience. They removed fear with incredibly valuable features like easy transactional systems, map integration, and reviews for both parties.

The key word here is value. “It is value innovation that disrupts or creates new mental models for people,” writes Levy. Creating value can sometimes be hard to define because values change over time and by demographic and service. Especially in today’s fast changing technological market. 

Levy goes on to explain: “value innovation occurs when companies align newness with utility and price. Companies pursue both differentiation and cost leadership to create high-value and low-cost products for customers and stakeholders.”

In my case, the value innovation was a decreased time cost in how long it took me to get a warm bottle ready and the value of having fewer items to get ready and carry (a value any parent can relate to). My user experience was completely disrupted. I’m sure we all experience these micro-value innovations every day that help us change our mental models.

We have all experienced projects where we can’t seem to get our client or colleagues to buy into the changes we are proposing. We assume this is rooted in some sort of fear of change or sunk cost. Maybe it’s ignorance or insanity preventing them from seeing how great your idea is.

I know I have been on projects where we ended up creating the same product using the same strategy “the way it’s always been done” – without affecting any real change except maybe polishing up the look and feel.

What we are really up against is changing a person or company’s mental models. Mental models feel safe. They are familiar and comfortable, and it’s often hard to see past them. A change in mental models for most people is an unknown, a risk, and our brains are designed to protect us from risk. 

If you are in the ‘disruption through new mental models’ business, you need to shine a light on the value innovation you are providing a product, service, or task to help your client or colleague move past their stale mental models and embrace a new one.

This article was originally published by ExpandTheRoom, a company acquired by Infinum in 2023.